Oncologist Dr. Belinda Yeoh and a patient

Departments

Making appointments

Patient Choice Booking explained

Patient choice booking (PCB) is the way we book your appointment. It allows you to choose an appointment that most suits you, from selected dates/times.

When appointments become available, we send you an offer letter. You then ring our call centre and discuss available clinic dates.

We make appointments only seven weeks in advance so that changes are less likely and forgotten appointments are minimised.

 

How to make appointments

How to make an initial appointment

First we need to receive a referral from your doctor. There is mandatory information required from your GP as outlined under referral information for GPs. When we receive your referral, we check it for this mandatory information and if anything is missing we contact your GP for further information. If we don't hear anything back after 30 days then we decline the referral.  If a referral is declined, we will send a letter to you and your referring doctor to notify you of this outcome.

If the referral is complete, it is registered and checked for suitability to one of our clinics. Then it is prioritised:

  • If 'urgent', we will contact you and arrange an appointment
  • If 'routine', we will send a letter to you and your referring doctor confirming that you have been placed on our wait list. When an appointment becomes available, we send you a letter asking you to contact us to arrange an appointment

How to make a review appointment

If you require a review within the upcoming seven weeks, you will be able to book this with the clinic administrator before you leave or via the ward clerk if you are an inpatient.

If your review date is further away than this, you will be placed on our wait list. When an appointment becomes available, we send you a letter asking you to contact us to arrange an appointment. You can phone us or email clinics@austin.org.au or complete the Appointment Request Form.

If you have not yet received a letter advising that an appointment is available, you must wait for that appointment letter.  We cannot make an appointment until an appointment becomes available for you.

How to change or cancel an appointment

Let us know if you can't show

Changing or cancelling your appointment may cause a delay in your treatment.

If you need to change or cancel your appointment, please contact us as soon as possible.  Note: there are many clinics, due to high demand, that we are unable to change your appointment as there are no other appointments available.  In these circumstances we cancel your appointment and you return back onto the waiting list awaiting an available appointment.

If you fail to contact us, you may prevent another patient from being offered an appointment.

If you miss multiple appointments without contacting us, you will be discharged from our service and a letter will be sent to you and your GP notifying you of this.

 

Booking tests

Patients are often required to undertake tests or procedures such as blood tests or X-ray prior to their Specialist Clinic appointment. If you require assistance with the coordination of these with your clinic appointment/s, please contact us.

 

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