A nurse checks on a patient in the cancer ward

Departments

Access to Patient Information - External Health Care Providers

To Request Information

Are you the patient's nominated GP?

You must be the nominated GP as recorded in the Austin Health medical record

Telephone or fax your request to Health Information Services

Ph:   03 9496 3107

Fax:  03 9458 4557 

All other external health care providers

 

Your request must be in writing and on your organisation's letterhead

Fax:   03 9458 4557

We will endeavour to send you the information within 1 business day of receiving your request.

If you need information earlier, please help us prioritise by notating on your request whether the patient is a current inpatient, in the emergency department, ICU or CCU or the time that they will be attending. 

To Automatically Receive Information Electronically

To automatically receive information on your patients, please encourage your patients to nominate a GP and have this listed on their medical record. You should also complete steps 1 and 2 below.

1. To Receive Information via Secure Messaging

To receive discharge summaries and most specialist clinic letters directly into your practise software via secure messaging, you need to set up an account with HealthLink and Argus (HealthConnex).

  • Inpatient & Emergency Discharge Summaries - Register with HealthLink
  • Specialist Clinic Letters - Register with Argus (HealthConnex)
2. Register Your Service with NHSD

Register your service with the National Health Services Directory (NHSD). You are able to choose your preferred method of receiving this information. If you want to receive this information via secure messaging, you will be able to add your HealthLink and Argus account details on this site.

To assist in electronic transfer of information, ensure that your details are always up to date with NHSD, e.g. fax number, address. To update your service details with NHSD, log into the NHSD website using your NHSD login and password and make your changes.